Effective date: November 11, 2026
This policy explains how EnDesign (“we”, “us”) collects, uses and protects personal information when you visit endesign.co, contact us or request a quote. For project inquiries, see also our Privacy Notice for Project Inquiries.
Who we are
EnDesign, 130 King Street West, Suite 1800, Toronto, Ontario M5X 1E3, Canada. Email: [email protected]. Phone: 1-844-736-3379. Questions about privacy can be sent to the same email address.
Information we collect
- Information you give us: your name, email, phone number, company, project details, budget range and any files you send through our forms, live chat, email or phone.
- Information collected automatically: your IP address, browser and device type, pages viewed, time on the site, the site that referred you and your approximate location, collected through cookies and similar technologies.
Cookies, analytics and other tools we use
- Google Analytics and Google Tag Manager to understand how visitors use our site.
- Google Ads to measure how our ads perform, including when someone who clicked an ad sends us an inquiry.
- Meta Pixel (Facebook and Instagram) to measure our ads and reach people who may be interested in our services.
- Leadinfo to identify which companies visit our site, based on business IP addresses. Leadinfo may also record how visitors move through our pages (clicks, scrolling and page views) so we can improve the site.
- Tawk.to to provide live chat. Chat messages are stored so we can reply and follow up.
- Cloudflare to keep the site secure and fast, including spam protection on our forms.
These providers may process information on their own servers, including in the United States and other countries, under their own privacy policies.
How we use information
- To respond to inquiries, prepare quotes and deliver our services.
- To improve our website, content and services.
- To measure and improve our marketing and advertising.
- To protect our site against spam, fraud and security threats.
- To meet legal and accounting obligations.
We do not sell your personal information.
Sharing
We share information only with service providers that help us run our business, such as the tools listed above, our email and hosting providers, and professional advisers, or when required by law.
How long we keep information
We keep personal information only as long as needed for the purposes above or as required by law, then delete or anonymize it.
Your choices and rights
- You can block or delete cookies in your browser settings. Some features may not work without them.
- You can opt out of Google Analytics with the Google Analytics opt-out add-on, and manage ad preferences in your Google and Meta settings.
- You can ask to access, correct or delete your personal information, or withdraw your consent, by emailing [email protected]. Depending on where you live, including Quebec and some US states, you may have additional rights.
Security
We use reasonable technical and organizational safeguards to protect personal information. No method of transmission or storage is completely secure.
Children
Our website is intended for businesses and adults and is not directed to children.
Changes
We may update this policy from time to time. The effective date above shows when it was last changed.
